Covid Vaccinations not showing on the COVID Passport/NHS App:

We are receiving a large number of incoming calls relating to Covid vaccinations not showing on the NHS App or Covid passport. We have spoken to 119 and they have confirmed the following:

Unfortunately, we (all doctors’ surgeries) do not have access to the National Immunisation Database/Covid passport and are unable to add vaccines to these. We can add this to your local medical record held by us, providing you are able to send in proof of the vaccine you received. This must include your full name, date given, manufacturer of the vaccine, batch number and left/right arm. Any vaccines entered by us that were not administered in our vaccination centre, will not be reflected in the NHS App/Covid Passport.

If you had a vaccine outside of England, you will only be able to add this to your local medical record by us. This is not currently authorised to show on the NHS England App/Covid Passport.

If you had the vaccine in England and it is not showing on the NHS App/Covid passport you need to call 119 and the process will be as follows:

  • All pts can call 119, press 1 to speak to an English speaking advisor – They will need to provide their full name, DOB, NHS number, address and registered GP surgery name and address.
  • If they have their vaccination card, they can provide all the vaccination details (where it was administered, batch number etc.) this will then be sent over to the data resolution services who will contact patient within 5 days. When they call patient the number shown will be 0186 981 7119, they will attempt to contact the patient 3 times. If they are unsuccessful in reaching the patient they will close the case and the patient will need to start the process again.
  • If they do not have their vaccination card, 119 will submit a form and send to data resolution services but there is no time length given as to when they will contact the patient or how long it will take to investigate. It is also not guaranteed that a Covid vaccination will be added to the National Immunisation Database/Covid passport. If there is no proof such as the patient showing in the booking system for the time/date the patient has stated, no vaccine will be added.

We kindly ask that you follow the above process, as we are only able to help with queries related to patients who were administered the vaccine by Unity Health. If you are a Unity Health patient who received the vaccine outside of England, please forward the vaccination documents to Charli at our Princes Risborough Surgery and she will add these to your local medial record.