Friends and Family Test

Did you know you can now have your say to help improve NHS services? The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and experience. You can say what is going well and what can be improved about any part of your experience, from ordering a prescription, using the online services, speaking with our non-clinical staff or a consultation with a nurse or doctor. This will help us improve our services.

It doesn’t take long and it is completely anonymous. You simply need to answer the following question: How likely are you to recommend our service to friends and family if they needed similar treatment?

Extremely Likely – 1
Likely – 2
Neither likely or unlikely – 3
Unlikely – 4
Extremely unlikely – 5
Don’t know – 6

If you have given the practice your mobile number, you should receive a text after your appointment to ask you to rate your recent experience using the above criteria. You can also complete the Friends and Family test at the surgery – please ask our receptionists to provide you with the short form.

Each month the Practice Manager reviews the Friends and Family Test data. See the most recent results below, and how the practice has responded to these:

Friends and Family Test