NEW Improved Access to Healthcare Appointments

Local GPs across the Aylesbury South Locality (which includes Unity Health) are working together to offer Buckinghamshire patients better access to appointments, known as the ‘Improved Access’ Service.

Improved Access is available:

  • Up until 8pm Monday to Friday
  • From 8am until 12noon on Saturday
  • From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county)

There are varied types of appointment available including GP consultations, telephone appointments, virtual GP video consultations and paramedic appointments. Patients registered with any GP Surgery within South Aylesbury will be able to access this service.

Video consultations – Q doctor

Our locality is piloting a new video consultation service for Buckinghamshire called Q doctor. The service is regulated by CQC and is already used nationally by other practices and 111, but we are the first GP practices to use it locally. This service increases the number of GP appointments available and also provides a new way for patients to consult with a GP via secure video. You call your practice for an appointment as usual and are given a unique code which enables you to book the video consultation in the evening or Saturday am at a time convenient for you. You simply download the app onto your phone or ipad, or log onto your computer, and you can then consult with the GP wherever you are. The GP has access to your complete GP medical record and records the outcome of the consultation in your GP record so it is instantly available for your usual GP.

Face to face and telephone appointments

To book an improved access appointment, ring your GP Surgery as normal. If you choose an Improved Access Appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. If this is convenient an appointment will be booked for you. When you use this service, it is very likely that you will be seen by a clinician from another surgery and not your usual GP.

All appointments need to be pre-booked, either in advance or on the day. This is NOT a walk in service – if you need urgent medical advice out of hours, please phone NHS 111 in the first instance.

You can also use our local online symptom checker, Health Help Now www.bucks.healthhelpnow.nhs.uk to help to find the right service in Buckinghamshire for your health needs.

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