Prescriptions

Registering for Online Access

We are encouraging all patients to sign up to online access such that they can submit prescription requests online, and therefore from the safety of their own homes during the pandemic. Please see the Online Access Registration Form. If you require access to appointment booking and prescription requests only (the first two options in the form), then you can simply complete the form and send it back to us. However, if you want access to other services, such as visibility of your full medical record, then you will need to provide proof of ID (driving license or passport) via email.

Please return the completed form (with a copy of your ID, if required) to the surgery which you are registered with:

Prescription FAQs during the COVID-19 pandemic

The practice has prepared a document which gives answers to all the main questions you have been asking us to do with your prescriptions in light of the COVID-19 pandemic.

Repeat prescriptions – changes during the pandemic

Due to COVID-19, we have had to make a number of changes to the repeat prescription process, as set out below.

The process for requesting repeat prescriptions is different depending if you are a patient at one of our dispensing surgeries (Long Crendon or Brill surgeries) or one of our non-dispensing surgeries (Thame, Chinnor or Princes Risborough).

Long Crendon and Brill surgery patients

New prescription requests should ideally be done using online access to reduce infection risk. If you do not already have online access, please call reception and they can arrange this for you (or complete the online access registration form above).

For anyone who does not have access to the internet, paper prescriptions may still be dropped off but these must NOT be brought to the reception desk – please instead put these in the prescription letterbox (in Brill, this is the letterbox to the left of the main entrance; in Long Crendon, this is the letterbox just inside the surgery on the left hand side).

The current volume of prescription requests we are receiving is unprecedented, and is overwhelming our dispensary. Please order approximately 2 weeks in advance to allow for this (although no more than this, as otherwise we won’t be able to issue). Due to this, prescription requests will now take a minimum of 4 days from ordering to collection. However, we strongly advise that you allow a week since there are a number of supply issues currently that are leading to delays.

Thame, Chinnor and Princes Risborough patients

Please do NOT come into the surgery to collect or drop off a new prescription.

New prescription requests should ideally be done using online access. If you do not already have online access, please call reception and they can arrange this for you (or complete the online access registration form above).

For anyone who does not have access to the internet, you can call reception and we will temporarily be taking prescription requests over the phone.

All new prescription requests from 16.03.20 (and any previously requested but not already collected) will automatically be sent electronically to the following pharmacies, unless you have nominated a different pharmacy already:

  • Chinnor patients: Lloyds;
  • Princes Risborough patients: Lloyds, 62-68 High St;
  • Thame patients: Boots, High Street

Please call reception if you would like to change your nominated pharmacy to something other than the above.

Please note: the current volume of prescription requests we are receiving is unprecedented, and this is overwhelming the local pharmacies. Please order approximately 2 weeks in advance to allow for this (although no more than this, as otherwise we won’t be able to issue).