All sites closed daily between 1:00pm – 2:00pm
|Monday||8:30am – 6:00pm|
|Tuesday||8:30am – 6:00pm
(Chinnor Surgery closes at 1.00pm)
|Wednesday||8:30am – 6:00pm
(Princes Risborough Surgery and Long Crendon Surgery closes at 1.00pm)
|Thursday||8:30am – 6:00pm
(Brill Surgery Closes at 1.00pm)
|Friday||8:30am – 6:00pm|
|Saturday||8:30am – 10:30am
(Long Crendon Surgery only)
How to Make an Appointment
Our healthcare team comprises a wide range of professionals.
For day to day appointments you might be seen by either a nurse, nurse practitioner or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.
A summary of how the appointment system works is given below:
Patients can continue to pre-book appointments. These are particularly useful for patients with long term conditions who know they need to have periodic reviews with the GP. These can be booked by phone, in person or online.
We prefer patients to book routine appointments online if possible using our online booking system.
All other requests for appointments (previously the ‘day only’ appointments) will be booked for a GP telephone consultation. Reception will take the request and pass to a GP who will call the patient and discuss. This discussion will lead the patient and the GP together making a decision on what is required. This may be:
- A face to face appointment with the GP who made the call – this may be the same day or a date in the future, as required.
- A face to face appointment with another GP within the practice who is better able to deal with the problem being discussed.
- A face to face appointment with a member of the nursing team.
The issue can be dealt with over the telephone. If, as a result of the telephone conversation, a prescription is required, we can send this electronically to the pharmacy. This saves the patient coming to the surgery if it is not required.
The issue needs to be dealt with by someone other than a member of the practice team; this may include self-care, local pharmacist, dentist, social care.
The decision on whether a face to face appointment is required should be made jointly by the patient and the GP together. When the GP calls they can discuss urgency vs convenience and agree a mutually acceptable appointment time. This is particularly useful for working patients who can go to work as normal and, following the telephone consultation, can make an appointment at a mutually agreed date/time.
To enable the GP to deal with all calls as effectively as possible, you will be asked by reception for a brief description of the reason for you call; if you are not happy to do so please just let reception know.
GP telephone assessment is a national system that has been developed and tested by the NHS Institute. The evidence shows that of all the requests for appointments, only approximately one third actually need to see a GP, one third needed to be seen by another member of the primary healthcare team (usually a member of the nursing team) and one third do not need to see anyone – the issue can be dealt with over the telephone. Adopting this system enables us to run more efficiently, better manage the demand for appointments and ensures that those who need to see a GP should find it easier to be seen. The system should run more effectively for patients and the practice ensuring that the best service is accessed for each patient dependent on clinical need and assessment.
We have built into the surgery session a number of telephone assessment slots throughout the day. For patients who are calling to request an appointment, the expectation is that they will be called back within the hour.
Patients will be able to request a specific GP to call them back if the GP is working that day. Our aim is that this will happen whenever possible but we cannot guarantee this since it will depend also on the individual GP workload. It is helpful if you don’t mind which GP calls you; in this case one of the GPs working that day will call you; they have access to your complete medical record so will be aware of previous history and consultations.
For patients who work we appreciate it can be difficult to take calls during the working day; in this case we can arrange to call at lunchtime, or at the end of the day or wait until you move to a more private area to take the call.
The system works best for patients who are flexible with the days/times they can attend and the GPs they are happy to see. The more restrictive this is, the longer in advance you will probably need to book your appointment. Different GPs also work on different days in the week – this information is available on the practice website and the practice brochure, please click here for this information.
Appointments can also be booked using the internet. Patients first contact reception to obtain log-on information and a password. Once set up appointments can be made and cancelled via the internet which is available 24/7.
When it is not possible for a parent to bring their child to the surgery for their appointment, written parental consent is required. This should confirm that you are happy for the named representative to bring your child to the appointment on your behalf, be this by a grandparent, nanny or other responsible individual. Please ensure that the representative shows this letter to reception on their arrival to the surgery.
Video Consultations Now Available for Appointments
See a GP online over secure video, from home or work –
on your smartphone, tablet or PC
As part of our commitment to improving access for our patients we’re using
Q doctor to enable video consultations with GPs.
This means for certain conditions you can see a GP from home or work,
without having to come to the surgery.
Simply call your surgery to get an appointment code then book your video consultation online!
Two things to note:
- This new service is being offered across the locality, so it is unlikely that you will see your usual GP.
- You will need to register first before you can use this service. Why not do this today so you’re already set up for when you do want to book an appointment?
When it is not possible for a parent to bring their child to the surgery for a scheduled appointment, written parental consent is required. This should confirm that you are happy for the named representative to bring your child to the appointment on your behalf, be this by a grandparent, nanny or other responsible individual. Please ensure that the representative shows this letter to reception on their arrival to the surgery.
Note: if your child is coming in to see the doctor following a telephone triage call, then provided you have said to the doctor that you will not be attending with your child and explained who will be, this verbal confirmation is sufficient, and no such letter is required.
Out of Hours
If you have an urgent health problem which cannot wait until the surgery is open please contact the NHS 111 service by dialling 111
For out of hours care between 8:00am – 8:30am and 6:00pm – 6:30pm Monday to Friday. Please call 0300 033 9888.
For emergencies please visit High Wycombe Hospital – HP11 2TR or call them on 01494 526161.