Accessible Information Standard

From July 2016, all NHS organisations were required to comply with The Accessible Information Standard. This Standard tells organisations how they should make sure that patients with visual or hearing impairment or any disability that makes communication more difficult receive information in formats that they can understand and receive appropriate support to help them to communicate. This standard includes making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.

Further information can be found on NHS England’s website at:

We want to get better at communicating with our patients to make sure you can make the most of your appointments and can read and understand any information that we send you. We would like to hear from you if you have any communication difficulties that mean you would find it helpful to have support at your consultations (eg BSL, use of communication aids) or receive communications from us in a specific way (eg email, text, letter) or a specific format (eg large print, easy read, braille).

Please contact reception who will give you a questionnaire to complete which will help us ascertain what your specific communication / information support needs are.

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help:

If you have problems seeing the screen, find it difficult to use the mouse or keyboard or need help with language or reading websites, then we recommend you visit the BBC Website My Web My Way, which provides advice on how to make your computer easier to use.